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If you determine that there is no actionable information in the encryption report to understand why BitLocker was not enabled, the next step is to access an affected device and gather the required data to complete the investigation. You can check out Intune troubleshooting tips or follow guidelines from a Windows perspective to help isolate issues when enabling BitLocker using Intune. There is already extensive documentation available for troubleshooting BitLocker encryption policies. The encryption report identifies common troubleshooting scenarios that are documented in the BitLocker configuration service provider (CSP) status node. However, some status scenarios might not be reported and you will need access to the device to investigate further.

An administrator configures a BitLocker policy configured through Endpoint security > Disk encryption with the desired settings and targets a user group or device group.The following steps describe the flow of events that should result in a successful encryption of a Windows 10 device that has not been previously encrypted with BitLocker: This is the third blog in our series on using BitLocker with Microsoft Endpoint Manager - Microsoft Intune. In the last post, we described how to effectively troubleshoot common scenarios using the Microsoft encryption report in the Microsoft Endpoint Manager admin center. Now we’ll look at common issues, the logs and data you need to collect, and the steps you can take to troubleshoot BitLocker encryption on the client side. By Luke Ramsdale – Service Engineer | Microsoft Endpoint Manager – Intune